15.12.2017

ONLIM Deskline® Edition feeds Amazon Alexa and Google Assistant

“Voice-controlled digital assistants provide new opportunities for tourism companies regarding guest services and are an essential trend of the future,” Markus Schröcksnadel, CEO with feratel media technologies AG, is convinced of feratel’s participation in Firma ONLIM GmbH a few months ago. Now they have launched their first common product on the market: ONLIM Deskline® Edition, making, for instance, relevant tourism information about the destination available on Amazon Alexa and Google Assistant in natural voice.
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ONLIM Deskline® Edition is a software platform, which facilitates the automated creation, administration and distribution of contents to chatbots and intelligent personal assistants (IPAs). Tourism-related data, such as points of interest, events, infrastructure and weather or hotel information are made readable for voice recognition via the platform right from the feratel Deskline® Content Pool.

First movers like Seefeld, Mayrhofen Hippach or Wilder Kaiser are using this product and are now in the position to offer both automated and personalised communication 24 hours a day.  “This software not only increases the communication efficiency but also saves time and costs and also opens new digital sales channels,” Schröcksnadel points to the advantages.

“Developments in this sector are very important for the tourism at home as well as abroad.  More and more people use voice-controlled devices to organise their holidays and leisure time. With ONLIM Deskline® Edition we are launching a product that refines chatbots and IPAs with valuable information for the tourism sector; it will considerably form service and dynamic of the client communication“, says Alexander Wahler, CEO with Onlim GmbH.

The software will be offered as Widget for websites, as Facebook Messenger Bot as well as link to Amazon Alexa. As of the beginning of 2018 it will also be available for Google Assistant.

feratel is a well-established technology provider for the tourism sector. Around 4,000 destinations in Europe are working with Deskline®, the destination management system by feratel. Onlim is the specialist for automated client communication via social media, chatbots and artificial assistants.